Shipping - Returns

30 day money back policy*Once the product is returned under our 30 Day Money Back policy the refund will be credited to your KDCash account. You may choose to either make another purchase using the same or get the amount refunded to your bank account.

1. For cash on delivery orders, the refund will be processed to your bank account.
2. For prepaid orders, the amount will be credited to the payment source (Credit Card/Debit Card /Net Banking).

*not applicable on gold coins

Will I have to pay for shipping the product back to you? We offer FREE Return Shipping. You'll receive complimentary return shipping on all resizings, exchanges, or refunds for all products within the 30-day money back policy.

How do I return the product to Ketan Diamonds within 30days?1. Call our customer delight team and you will be given a Return Authorization Code, once you let us know the item you would like to return along with your Order No.

2. We will courier you a Ketan Diamonds tamper proof package with the Return Authorization code, your Name and address on the outside return area and a unique serial number pre-printed.

3. Secure your jewellery with the original packing materials and certificate in the tamper proof package provided by Ketan Diamonds. Note that once the package is sealed, it cannot be opened unless destroyed.

4. Once your package is ready, just call our customer delight team and we will send a courier to pick it up from you.

5. Once your returned item is received by Ketan Diamonds, your refund or new item will be processed shortly.

100% Refund Our 30-day No Questions asked Money Back Policy gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with a 100% full refund or exchange and we will also pay for the shipping to and fro.

Free Returns We offer FREE Return Shipping. You'll receive complimentary return shipping on all resizing, exchanges, or refunds for all products within the 30-day money back policy. If you prefer just call our customer delight team and we will send a courier over to pick it up from you.

Lifetime Exchange & Buy-Back Policy: We offer a Lifetime Exchange & Buy-Back Policy on all purchases* made from Ketan Diamonds, within India. The product along with the original product certificate, can be returned or exchanged basis its current market value, with deductions towards making charges. Loss of the original product certificate would result in a deduction of Rs. 500.

This means your product's current value of metal, diamonds and coloured stones, will be determined based on product specifications and the current price listed on our website.

If you received a discount or free gift while making your purchase, we will deduct the original discount amount or free gift value, as applicable. You can choose to return the free gift as well.

*We offer a lifetime exchange & buy-back guarantee on all purchases made from Ketan Diamonds within india.

Lifetime Exchange The value of the exchanged product after deductions towards making charges and discounts will be credited to your Ketan Diamonds account. This remains valid for 90 days and can be used to purchase anything on our website. The value cannot be encashed.

Lifetime Buy-Back If you choose to return the product, we will refund 90% of the total amount. A 10% of the amount, subject to a minimum of Rs. 1,000, will be deducted towards melting and recovery costs. This will be done on a per product basis, in case you are returning multiple products. Refund will be made via online bank transfer within 10 days of receipt of the product.

Jewellery returned showing signs of alteration by anyone other than Ketan Diamonds shall not be accepted for return. Based on our quality inspection, we reserve the right to change the Buy-Back amount of the product.

CATEGORY

VALUE

Coins

100% for exchange

90% for buy back

Gold jewellery

100% for exchange

90% for buy back

Diamond

100% for exchange

90% for buy back

Gemstone

100% for exchange

90% for buy back

Platinum

100% for exchange

90% for buy back

 

Free Shipping Ketan Diamonds provides free delivery/shipping on all items within India. Shipping time is 24-48hrs for "Available in Stock" items and 10 business days for "Make to Order" items.

*not applicable on gold coins

Transit Insurance All goods will be fully insured by Ketan Diamonds until they reach you, so your purchase is 100% safe.

Customer Delight Need help? Think we could have done something better?

We are listening and happy to do what we can to improve. Please let us know.

We can be reached at @Ketan Diamonds.com or at 888 44 66 500between 8am-12 midnight, 7 days a week.

Our registered office address is:

Rushabh Jewellers

Bangalore